Responsible AI at Petto Health

Our Commitment

At Petto Health, we believe technology should deepen the bond between people and their pets, not replace it. Our mission is to help pets live longer, healthier, and happier lives through intelligent, proactive care. We use artificial intelligence to make wellness guidance more personalized and accessible, while ensuring every insight aligns with our core principles of safety, compassion, and transparency.

How We Use AI

Petto's AI features are designed to educate and empower pet owners, not to diagnose or treat medical conditions. Our tools help identify patterns in behavior, nutrition, and lifestyle so owners can make more informed choices. We believe AI should enhance - not replace - the professional expertise of veterinarians and trainers.

AI in Petto helps users:

• Generate personalized care and wellness plans based on pet profiles and habits
• Receive data-driven insights for nutrition, behavior, and preventative care
• Stay organized with reminders, tracking tools, and educational prompts

What AI Will Never Do

Petto's AI does not provide veterinary diagnoses, prescribe treatments, or make medical decisions. It will never impersonate a professional, generate unsafe advice, or offer guidance that conflicts with established veterinary standards. When a situation requires expert attention, the AI will clearly direct users to seek help from a licensed veterinarian or trusted care provider.

Building Safe and Ethical AI

Safety and integrity are built into every layer of Petto's AI systems. We maintain:

• Moderation and Filtering: Every interaction is screened for accuracy, tone, and compliance with safety standards.
• Human Oversight: All AI models operate under direct human supervision and ongoing review.
• Privacy by Design: User and pet data are encrypted and never used to train AI without explicit consent.
• Continuous Testing: Our engineering team conducts regular audits and "red team" exercises to prevent misuse or model manipulation.
• Transparency: We disclose how our AI works, its intended purpose, and its limitations in clear language.

Protecting Against Misuse

We actively prevent and monitor against any attempt to misuse or "jailbreak" the AI. All prompts and responses are filtered through strict server-side controls, and unsafe content is automatically blocked or redirected to human review. We maintain an internal AI Safety & Abuse Prevention Policy that governs every AI interaction within our platform.

Continuous Improvement

Responsible AI is not a one-time effort. We continually refine our systems based on user feedback, safety audits, and evolving best practices in ethical AI development. As the field advances, our safeguards will evolve to remain at the forefront of responsible pet wellness technology.

Transparency and Trust

We encourage curiosity and accountability. Pet owners deserve to know how AI is shaping their experience and what safeguards protect them. Petto is committed to open communication about how our technology works and how we uphold your trust.

Contact Us

If you have questions or feedback about Petto's AI systems or safety practices, please contact our team at support@petto.health . We review every inquiry carefully and use your input to make Petto safer and smarter for everyone.