Frequently Asked Questions

Petto Health gives you a smarter, easier way to care for your pet. Instead of asking you to type long forms or update endless fields, Petto Intelligence lets you simply say what happened or upload a quick photo or invoice. The app understands what you mean and fills in the details for you.

What truly sets Petto apart is the way it connects everything you share into one clear story. Petto watches for patterns in behavior, routines, and wellness so you can respond before small shifts become bigger issues. You get meaningful guidance without the busywork.

Petto uses intelligent models trained on trusted veterinary resources and real-world pet data to give you guidance that feels informed and grounded. It considers your pet's habits, medical history, medications, diet, and behavior, then blends that information with expert-backed knowledge to highlight what matters most.

You receive insights that feel thoughtful rather than automated. Petto explains what might be changing, why it could matter, and how you can support your pet. The experience feels more like having a knowledgeable partner than a typical app.

Petto never aims to replace your veterinarian. We believe veterinarians and their medical teams sit at the heart of every great pet care journey, and we built Petto to strengthen that relationship rather than compete with it.

Think of Petto as the support system that fills the gaps between visits. The app helps you stay organized, recognize early changes, and share clearer information so your veterinarian can do what they do best. Petto brings confidence to your daily care and helps every appointment become more productive and meaningful.

Petto works for almost any companion you call family. Whether your pet walks, flies, swims, or scurries, you can create a profile and start tracking their routines, care needs, and wellness patterns.

We offer full breed-specific guidance for dogs and cats, and we support birds, fish, reptiles, amphibians, small mammals, hoofed animals, invertebrates, and more unusual pets as well. If they share your home or your backyard, Petto can help you care for them.

New pet parents often feel excited and unsure at the same time. Petto steps in as a friendly guide during that early stage. You receive simple daily steps, training tips, house-prep suggestions, and clear advice on what to look for in foods, treats, toys, and routines.

The goal is to remove the guesswork from those first few months. Petto helps you build confidence, create healthy habits, and understand what your pet needs as they learn and grow.

Petto learns from the full picture of your pet's life. Age, breed, weight, medications, diet, behavior, medical history, activity level, and personality cues all help shape the insights you receive.

As your pet's needs change, Petto adjusts. New medication. Different food. A shift in routine. Petto reconnects the dots and gives you guidance that fits your pet's unique circumstances instead of offering broad suggestions.

Petto Intelligence uses the latest models, trusted veterinary knowledge, and the details you share about your pet to highlight changes that deserve attention. It looks for patterns that often connect to shifts in wellness, behavior, comfort, or routine.

You receive guidance that feels informed and grounded in real veterinary insight without any technical complexity. Petto's goal is to help you spot meaningful changes early and understand what they might signal so you can care with clarity.

Senior pets often experience subtle changes that matter more than they appear. Petto helps you track mobility, comfort, appetite, sleep, and behavior in a way that makes those patterns easier to understand.

As your pet ages, Petto offers compassionate tools that help you prepare for each stage with clarity. You receive calm, thoughtful guidance designed to support comfort, strengthen the bond you share, and help you navigate emotional decisions with confidence and love.

Yes. Petto treats emotional wellness as an essential part of whole-pet care. The app looks for shifts in routine, stress signals, triggers, and behavior patterns, then offers guidance that helps you understand why your pet might feel unsettled and how to support them.

You gain insight into what your pet is experiencing and receive practical steps that help them feel safe, calm, and understood.

Petto handles multi pet homes with ease. Each pet receives a personalized profile, but you never feel like you are managing separate apps. You can ask Petto Intelligence something as simple as "When does Luna need her next rabies shot?" and the app knows exactly which pet you mean and gives you a clear answer.

It feels like having a personal care coordinator for your entire household. Every pet stays organized. Every detail stays in reach. You stay in control without any of the usual mental load.

Petto brings the important pieces of your pet's life together in one place. You can track routines, moods, activity, medications, food, symptoms, vet visits, training notes, and behavior changes. Each entry helps Petto Intelligence understand your pet more clearly and offer insights that reflect what is actually happening in their day-to-day life.

You never need to juggle separate apps or notebooks. Everything stays organized, searchable, and connected.

Yes. Petto makes medical records simple to store and understand. You can upload invoices, vaccination cards, lab results, prescriptions, and care instructions, and Petto Intelligence reads the information for you. The app highlights the important details so you do not have to type anything manually.

You can also ask Petto Intelligence questions directly. For example, you might say, "Show me Coco's last lab results" or "When did Milo receive his heartworm medication?" and the app pulls up the exact information you need without any searching.

Petto focuses on helping you stay organized and prepared, even if your veterinary clinic uses a different system. You can bring documents into the app, track care plans, and share information with your veterinarian during appointments.

As Petto evolves, we plan to explore secure ways to make this connection even smoother.

Wearable integrations are part of our roadmap. Many pet parents use smart collars and activity trackers, so Petto plans to connect with these devices to provide a richer understanding of daily patterns. Until then, you can log walks, activity, and sleep changes directly and still receive valuable insights from Petto Intelligence.

Petto pays close attention to the moments that often signal something important. If your pet eats less, sleeps more, hides, paces, vocalizes, or reacts differently to their environment, Petto helps you understand those changes. You can log specific behaviors, describe moods, or note stressful events, and Petto Intelligence uses that information to highlight trends or possible triggers.

This helps you respond with clarity and support your pet's emotional well-being.

Predictive insights help you understand what might be changing before it becomes a problem. Petto looks at behavior, routine shifts, appetite, activity levels, and any medical history you share, then compares those patterns with trusted veterinary knowledge.

You receive clear explanations about what Petto notices and why it matters, along with suggestions that help you support your pet early rather than waiting until something feels urgent.

Yes. Petto considers your pet's age, breed, weight, health history, current diet, and goals to offer personalized guidance on food, treats, and supplements. You receive suggestions that focus on long-term wellness rather than quick fixes.

Petto Intelligence explains why a certain nutrient, routine, or supplement might benefit your pet so you understand the reasoning behind every recommendation.

Petto is designed to catch subtle changes in daily life that often appear long before obvious symptoms. Shifts in sleep, eating, movement, or mood can be early signals of discomfort, stress, or emerging health issues. Petto highlights those patterns and helps you decide what to monitor or address.

You stay one step ahead, which often leads to better outcomes and less uncertainty.

Petto prepares you to have more productive conversations with your veterinarian by helping you track symptoms, gather records, log behavior changes, and understand emerging patterns. You can walk into an appointment with a clear summary of what has been happening, which makes it easier for your veterinarian to provide the right care.

End-of-life care can feel overwhelming and emotional. Petto provides thoughtful tools that help you track comfort levels, mobility, appetite, and behavior as your pet ages. You receive clear explanations about what those changes may indicate and supportive prompts to help you plan with compassion.

The goal is to help you stay present, make informed decisions, and honor your pet with as much love and clarity as possible.

Petto treats your data with the same care you give your pet. All information you share is stored securely using modern best practices designed to protect your privacy. Your photos, notes, medical records, and personal details remain under your control, and Petto never exposes your information to outside parties without your permission.

Our goal is simple. Your pet's life story stays safe, organized, and in your hands. You can read more in our Privacy Policy.

No. Petto does not sell your data. We do not share personal information with advertisers, data brokers, or unrelated companies. The information you provide stays focused on one purpose: helping you care for your pet.

If Petto ever partners with a provider or service that can support your pet's wellness, you will choose whether to connect your data. Nothing happens without your consent. Learn more in our Privacy Policy.

We build Petto's guidance on trusted veterinary resources, clear ethical standards, and strict privacy controls. Petto Intelligence uses the information you share to support your pet's wellness and never attempts to diagnose medical conditions.

AI helps you spot patterns, understand changes, and stay proactive, but your veterinarian always remains your medical expert. Petto's role is to give you clarity and confidence while respecting the limits of AI in health-related decisions. Learn more about our approach on our Responsible AI page.

If you decide to close your account, you can request a full removal of your data. Petto deletes your personal information and your pet's records from our systems following secure deletion practices. Nothing is stored indefinitely or repurposed after your account is gone.

Your information remains yours, even when you step away from the platform. If you need help with account closure, contact us.

Yes. Petto makes it easy for households to work together. You can invite family members or trusted caretakers to view or update your pet's profile so everyone stays informed. This helps ensure feeding routines, medications, training notes, and wellness updates remain consistent, no matter who is caring for your pet that day.

Each plan supports a different level of pet care. Care gives first-time pet parents the essential tracking tools. Love expands into personalized plans and deeper guidance for multi-pet families. Obsessed unlocks advanced Petto Intelligence insights, up to 10 pets, unlimited reminders, and full-household wellness intelligence.

All plans include Petto Intelligence, behavior tracking, health timelines, reminders, and secure record sharing. Higher tiers add more Petto Intelligence sessions, more customization, more pets, and smarter predictive insights that help you stay ahead of changes in your pet's health. See a detailed comparison on our pricing page.

Each plan includes a set number of pets. Care includes 1 pet. Love includes up to 3 pets. Obsessed includes up to 10 pets.

If you have more than 10 pets, Petto will guide you toward an organization plan designed for families who foster, run rescues, or care for larger groups of animals. You'll never lose access or need to start over. You simply choose the plan that matches the level of care your household needs.

Yes. You can upgrade, downgrade, or cancel whenever you want. Your account stays intact, and your pet's history remains right where you left it. If you change plans mid-cycle, Petto prorates the difference automatically so you always pay a fair amount.

If you cancel within the first 14 days of starting a new annual plan and feel Petto isn't the right fit, we'll refund the unused portion automatically. After that window, your plan continues until the end of the billing period, and you can adjust your subscription whenever you're ready.

Yes. Petto grows with new capabilities, smarter health insights, and deeper integrations over time. Premium users receive new features as they're released, and you'll often see early access to advanced tools before they roll out more broadly. Your plan evolves the same way your pet's care does — always moving forward.

Yes. Organizations that care for larger groups of animals can access our dedicated organizational plans. Registered nonprofits may be eligible for discounted pricing. These plans support shelters, rescues, sanctuaries, and municipal programs with predictable pricing and the tools needed to manage high-volume care.

If your organization is interested in using Petto, you can see full details on our Organizations & Professional Plans page or contact us to discuss specific pricing options.

You can manage your payment method and account details anytime from your account settings. Simply log in, navigate to your billing section, and update your payment card, billing address, or subscription preferences.

All changes take effect immediately, and your information stays secure through our payment processor, Stripe. If you need help or have questions about your account, reach out to us at support@petto.health.

Petto offers three plan tiers designed to match different levels of pet care. You can view current pricing, compare features, and start your 14-day free trial on our pricing page.